Communication Skills

There are few businesses in the world that do not suffer from some form of communication problem, yet effective and efficient communication is universally regarded as a key ingredient in success. During this workshop we look at different levels of communication, discuss the basic skills of effective communication, and demonstrate the basic skills including the essential need for good listening. We also explore interpersonal perception, look at the role of communication both within and between teams, and stress the need for continuous, open and honest two-way conduits for ideas and information.

For excellent customer service effective communication skill is a must. So how do we improve, develop and enhance it? This workshop will address that question by providing innovative communication strategies that will give us the edge in both face-to-face and over-the-phone encounters.

Program Contents :

  • The Communication Process

  • Key listening and responding skills

  • Skills for communicating over the phone

  • Verbal and Non-verbal communication

  • Using different communication styles with different people

  • Assertiveness

Pay Offs :

  • Upon completion of this program participants will be able to:

  • Understand clearly the importance of good communication

  • Be able to communicate more effectively with team members;

  • Read and send non-verbal signals as intended

  • Communicate differently with different levels of people

  • Assert themselves

  • Strategy & Action plan

Duration : Two Days

  • Contents will be customized as per the needs of the client