Conflict Resolution

Where there are people coming together with different experiences, attitudes and expectations, conflicts are bound to happen. However, some conflicts can support organizational goals. Indeed, too little conflict may lead to apathy, lack of creativity, indecision and missed-out deadlines. Clashes of ideas about tasks also help in choosing better tasks and projects. These are ‘functional conflicts’.

The most difficult conflicts are those arising out of value differences. The most important thing is to understand the real cause of the differences. Yet every resolution of a conflict can also feed a new conflict in a group. It is, therefore, useful to see conflicts as a series of expressions of existing differences within a group, having some links to each other. How effectively a group deals with conflict management largely affects the efficiency level of its functioning.

Program Contents :

  • Functional and dysfunctional conflicts

  • Levels of conflict

  • Styles of conflict management

  • Problem Identification

  • Value clarification

  • Communication skills

  • Win-win approach

  • Strategy & Action plan

Pay Offs :

  • Upon completion of this program participants will be able to:

  • Establish a climate for joint problem solving

  • Collaborate and choose a solution

  • Play down differences and emphasize commanalities

  • Keep disussion issue-oriented not personality-oriented

  • Help generate multiple alternatives

  • Maintain a non-judgmental stance

Duration : One Day

  • Contents will be customized as per the needs of the client