It has become an accepted fact that to lead people the degree of your emotional intelligence plays a significant role. Emotions are very powerful and by analysing occasions when we have felt extreme emotions, we can assess the positive intention and negative aspects. This self-awareness helps us to be more aware of our own emotions and those of others. E.I. can be improved through a combination of life experience, maturity, conscious thought, and perseverance.
EI can be described as "a form of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.
EI contributes to the bottom line. EI helps with employee satisfaction and retention. Training dollars are better spent when managers know what they are looking for when improving their intellectual assets. Furthermore, customer service strategies and skills are honed when employees are emotionally intelligent.
Program Contents :
Emotional Quotient EQ Versus Intelligence Quotient IQ
Definition, Theories and Models
Self-Awareness and Self Management
Empathy and Active Listening
EI Competencies and Leadership Styles
Upon completion of this program participants will be able to:
Understand Emotional Intelligence
Cope with the negative effect of emotions
Relate more effectively at the workplace
Resolve conflict with others
To deal with others with more empathy
Duration : One Day
- Contents will be customized as per the needs of the client